Privacy Policy

CA Manage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our practice management software and related services.

1. Information We Collect

1.1 Information You Provide

When you register for CA Manage, we collect:

• Account Information: Name, email address, phone number, firm name
• Business Information: GSTIN, PAN, firm address, ICAI registration number
• Client Data: Information you enter about your clients (stored securely and owned by you)
• Payment Information: Billing address, payment method details (processed securely by Razorpay)

1.2 Information Collected Automatically

• Usage Data: Features used, time spent, actions taken within the application
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, referring URLs

2. How We Use Your Information

• Provide, maintain, and improve CA Manage services
• Process transactions and send related information
• Send administrative notifications (service updates, security alerts)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

3. Data Storage and Security

• Encryption: 256-bit SSL/TLS encryption for data in transit
• At-Rest Encryption: AES-256 encryption for stored data
• Access Controls: Role-based access with multi-factor authentication
• Regular Backups: Automated daily backups with 30-day retention
• Data Centers: AWS/Google Cloud infrastructure with SOC 2 compliance

4. Data Sharing and Disclosure

We do NOT sell your personal data. We may share information only in these circumstances:

• Service Providers: Third parties who assist in operating our service
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

5. Your Rights and Choices

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@camanage.in

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, personal data is deleted within 30 days. Anonymized analytics data may be retained.

7. Cookies and Tracking

• Essential Cookies: Required for login and security
• Analytics Cookies: To understand how users interact with our service
• Preference Cookies: To remember your settings

8. Children's Privacy

CA Manage is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification.

10. Contact Us